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Frequently Asked Questions

Getting Started First Order Offer Reorder Offer PP-COD

Getting Started

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ShopZop is a B2B marketplace that connects buyers across India with verified suppliers. The platform offers a wide range of products, competitive pricing, and streamlined procurement processes to help businesses optimize their supply chain and facilitate growth.
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As a buyer on ShopZop, you benefit from access to verified suppliers, competitive pricing, bulk discounts, transparent transactions, efficient logistics, flexible payment options, and excellent customer support—all designed to help your business grow.
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To register as a buyer, click on the "Sign Up" or "Register" button on the ShopZop homepage. You’ll need to provide your details, contact information, and agree to our terms and conditions. Once registered, you’ll have access to our network of verified suppliers.
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No, registration for buyers on ShopZop is free of charge. You can create an account and access suppliers, products, and various features without any upfront costs.

Placing and Managing Orders

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You can view the prices of different products only after logging in.
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Once you find a product that meets your requirements, you can initiate an inquiry or place an order directly through the Product or Supplier’s listing page. Follow the instructions to specify quantities, delivery preferences, and payment terms.
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No, ShopZop does not allow buyers to negotiate directly with suppliers. To Contact ShopZop team use the messaging or chat features to discuss pricing and terms.
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ShopZop supports multiple payment methods, including bank transfers, credit/debit cards, UPI, and payment gateways.. Be sure to check the payment terms before confirming an order.
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Contact ShopZop team use the messaging or chat features to discuss pricing and terms.
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After placing an order, you can track its status through your buyer dashboard. Notifications and updates about your order will be sent to your registered email. Alternatively you can contact ShopZop team use the messaging or chat features to discuss pricing and terms.
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To cancel or modify an order, you’ll need to contact the customer care as soon as possible. Modifications or cancellations are subject to the supplier’s policies. Some suppliers may charge cancellation fees depending on the stage of processing.
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If you encounter any issues with your order, you can contact the supplier directly using the platform’s messaging feature. For further assistance, ShopZop’s customer support team is available to help resolve disputes or mediate conversations between buyers and suppliers.

Trust and Policies

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ShopZop verifies all suppliers listed on the platform. We perform background checks to ensure they meet industry standards and adhere to our guidelines. Additionally, buyers can review supplier ratings, customer feedback, and previous transaction history to assess credibility.
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Warranty and return policies vary by supplier. Before purchasing, review the supplier’s terms regarding warranties, returns, and refunds. If a product is found to be defective or not as described, you may be eligible for a refund or replacement, depending on the supplier's policy.
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ShopZop provides a dispute resolution mechanism to assist in resolving conflicts, our customer support team can mediate the situation to reach an amicable solution.
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ShopZop prioritizes your privacy and data security. We use advanced encryption technologies to safeguard your information. Our Privacy Policy provides detailed information on how your data is collected, used, and protected.

Tools and Support

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Yes, you can add products and suppliers to your wish list for quick access in the future. Use the "Add to wish list" button on product or supplier pages to create a list of preferred items or vendors.
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ShopZop provides buyers with resources like product catalogs, comparison tools, and procurement tips to help streamline the buying process and make informed decisions.
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You can update your profile information by logging into your account and navigating to the "Profile" or "Account Settings" section. Make sure to keep your contact and company details up to date for a seamless experience.
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For assistance, you can reach our customer support team via email at customersupport@shopzop.com, call us at +91 99018 99018, or use the chat feature available on the platform. We’re here to help with any queries or concerns.

ShopZop First Order Offer – 12% Extra Discount FAQ

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The ShopZop First Order Offer is a special welcome campaign for newly registered retailers. Eligible retailers can enjoy an additional 12% discount on their first qualifying order using the coupon code SZFIRSTORDER.
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Only retailers placing their first order on ShopZop are eligible. The coupon code will be visible under the Coupons & Offers section during checkout if your account qualifies.
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Eligible retailers will receive an additional 12% discount on qualifying products.
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Add eligible products to your cart, proceed to checkout, and apply the coupon code SZFIRSTORDER from the Coupons & Offers section.
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No. This offer is not applicable on:
• DishTV Products
• VZY TV
• Watcho OTT Subscriptions
• VZY OTT Subscriptions
• Any other excluded products as notified by ShopZop.
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• Applicable only to eligible first-time retailers.
• Coupon must be visible during checkout.
• Valid only on eligible products.
• Cannot be combined with other offers unless specified.
• This is an ongoing promotional campaign and may be modified or withdrawn by ShopZop at any time without prior notice.

ShopZop Reorder Rewards – 12% Extra Discount FAQ

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ShopZop Reorder Rewards is an ongoing loyalty campaign that rewards eligible retailers with an additional 12% discount on qualifying repeat purchases using the coupon code SZREORDER.
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The offer is available only for eligible retailers. If the coupon appears under the Coupons & Offers section during checkout, your account qualifies for the campaign.
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Eligible retailers receive an additional 12% discount on qualifying purchases.
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Add eligible products to your cart, proceed to checkout, and apply the coupon code SZREORDER from the Coupons & Offers section.
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No. This offer is not applicable on:
• DishTV Products
• VZY TV
• Watcho OTT Subscriptions
• VZY OTT Subscriptions
• Any other excluded products notified by ShopZop.
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No. Unless explicitly mentioned, the coupon cannot be combined with any other promotional offer.
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• Applicable only to eligible retailers.
• Coupon must be visible during checkout.
• Valid only on eligible products.
• Not applicable on DishTV Products, VZY TV, Watcho OTT Subscriptions, and VZY OTT Subscriptions.
• Cannot be combined with other offers unless specified.
• This is an ongoing promotional campaign and may be modified, suspended, or discontinued by ShopZop at any time without prior notice.

ShopZop Partial Payment Cash on Delivery (PP-COD)

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PP-COD allows you to pay only a portion of your order value while placing the order. The remaining amount is paid at the time of delivery.
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The advance payment amount is determined by ShopZop and may vary from time to time. During checkout, you will clearly see the amount payable online and the remaining Cash on Delivery (COD) amount.
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Your Order Details page and Order List will display:
• Total Order Value
• Online Payment Made
• Pending Cash on Delivery (COD) Amount
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The remaining amount must be paid to the delivery partner at the time of delivery. Payment modes generally supported are Cash and UPI. Cheque and Demand Draft (DD) payments are not accepted for PP-COD orders.
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Yes. If your order is eligible, you can choose either:
• Pay Full Amount Online
• Partial Payment – Cash on Delivery (PP-COD)
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No. PP-COD availability depends on factors such as products, brands, sellers, delivery pincodes, cart value, and courier availability. ShopZop reserves the right to enable or disable PP-COD for any order at its sole discretion.
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Yes. Eligible coupon codes can be applied according to the applicable coupon terms. The online payment amount and COD amount are calculated after applying the eligible discount.
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If your order is undelivered or returned to origin (RTO), the advance payment will be refunded according to ShopZop's Refund Policy. ShopZop may introduce applicable RTO handling charges for PP-COD orders in the future. Customers will be informed before such a policy becomes effective.
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Refusing delivery or failing to accept the shipment may result in the order being treated as a Return to Origin (RTO). Applicable forward and return logistics charges may be recovered wherever applicable. Repeated refusals may affect your eligibility for future PP-COD orders.
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Approved refunds will be transferred directly to your registered bank account. If your bank details are not available, you will be requested to add them before the refund can be processed. The account holder's name must match your registered ShopZop profile name; otherwise, the refund may be delayed or rejected.
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You can add or update your bank account details by navigating to:
My Profile → Bank Account Details
These details will be used for processing eligible refunds.
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The Order Details page will display separate statuses for:
• Online Payment Refund Status
• COD Refund Status (if applicable)
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If your payment is successful but the order is not created due to a technical issue, the advance payment will be refunded automatically as per ShopZop's payment and refund process.
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Yes. If your order is fulfilled in multiple shipments, the payment status for each shipment will be maintained separately wherever applicable.
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Yes. The maximum COD amount is subject to courier partner limits. Generally, the COD limit is ₹49,999, although this may change at any time. If the COD amount exceeds the permissible limit, the remaining amount must be paid online during checkout. The applicable limit will always be displayed before you place your order.
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No. Once an order has been successfully placed, the selected payment option (Full Payment or Partial Payment Cash on Delivery) cannot be changed.
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PP-COD may not be available due to one or more of the following reasons:
• Your delivery pincode is not eligible.
• The selected product, brand, or seller is excluded.
• Your cart value does not meet the eligibility criteria.
• COD service is unavailable for your location.
• Your account is not eligible for PP-COD.
• Other operational or risk-related restrictions determined by ShopZop.